CUSTOMER SERVICE/SALES REPRESENTATIVE

Job Description:

We are seeking a dedicated and enthusiastic Customer Service/Sales Representative to join our team. As a Customer Service/Sales Representative, you will be the first point of contact for our clients, providing exceptional customer service and support in booking travel arrangements and addressing inquiries and concerns.

Responsibilities:

•  Handle incoming calls, emails, and messages from clients regarding travel inquiries, flight bookings and general inquiries.
•  Provide accurate information and assistance to clients regarding travel destinations, flights, accommodations, and travel policies.
•  Process bookings, reservations, and payments accurately and efficiently.
•  Resolve customer complaints and issues in a timely and professional manner, escalating complex issues to the appropriate department when necessary.
•  Maintain up-to-date knowledge of travel products, services, and industry trends.
•  Assist with administrative tasks, including data entry, filing, and maintaining customer records.
•  Collaborate with other team members to ensure seamless coordination and delivery of exceptional customer service.

 

Qualifications:

• Bachelor’s degree in Mass Communication, Marketing or any related field.

Requirements:

•  Proven customer service experience in a similar role, preferably within the travel industry.
•  Excellent communication skills, both verbal and written.
•  Strong interpersonal skills and the ability to build rapport with clients.
•  Exceptional problem-solving abilities and a customer-focused mindset.
•  Ability to multitask and prioritize tasks in a fast-paced environment.

Salary: N120,000

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